Terms and Conditions – Elite-VA.uk

Effective Date: 1 July 2025

Welcome to Elite-VA.uk. These terms explain how we provide our services and what you can expect when working with us. By using our services, you agree to these terms.

1. Our Services

We provide virtual assistant (VA) and personal assistant (PA) support, including business administration, executive support, and other agreed services.
We can work on a flexible basis — ad hoc, project-based, or retainer — depending on your needs.

2. Your Responsibilities

To help us support you effectively, please:

• Provide accurate information and any materials we need.
  
  

• Give instructions that comply with the law.
  
  

• Respond and co-operate in a timely and professional manner.
  
  

3. Fees and Payment

• Fees will be agreed in advance.
  
  

• Payment is due as stated in our invoice or service agreement.
  
  

• Late payments may result in a small charge or suspension of services until payment is received.
  
  

4. Confidentiality

We treat all your information as strictly confidential.
We will never share your information with anyone else without your permission, unless required by law.

5. Ownership of Work

• Any materials you provide remain yours.
  
  

• Work we create for you becomes yours once payment is complete, unless we agree otherwise.
  
  

6. Liability

We provide services with care and professionalism, but cannot guarantee results.
Our liability is limited to the fees paid for the service in question. We are not responsible for indirect or unforeseen losses.

7. Ending the Service

• Either party can end the service with 7 days notice.
  
  

• Any work already completed or fees due remain payable.
  
  

8. Data Protection

We handle your personal data carefully and in line with UK data protection laws.
Details on how we use your data are available in our Privacy Policy.

9. Governing Law

These terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts in England and Wales.

10. Questions or Concerns

If you have any questions about these terms or our services, please email us at: team@elite-va.uk